Help & FAQ

Answers to the most common questions.

How do I book a service?

Choose a service from our homepage or the All Services page, fill out the quick request form, and an OiAlfred specialist will reach out to confirm details and schedule your visit.

What areas do you serve?

We're based in Chelsea and serve the Greater Boston area, including Boston, Chelsea, Cambridge, Somerville, Brookline, Newton, Quincy, and nearby neighborhoods.

How is pricing determined?

Pricing depends on your home and the type of service. Send a request with your details and one of our professionals will contact you with a personalized estimate before any work begins — no surprise fees.

Can I cancel or reschedule?

Yes. Please contact us as early as possible to cancel or reschedule. Cancellations made more than 24 hours before a scheduled visit are free of charge.

Are your professionals vetted?

Yes. Every professional in the OiAlfred network is screened, background-checked, and reviewed before being assigned to any job.

How do I contact support?

Email us at tech@oialfred.com or send a request through the site. We're available Monday to Saturday, 8am to 6pm, and our team will get back to you as soon as possible.

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